Job Description:
- Responsible to: Manager Technical Country Team Lead
- Location: Tanzania (Dar es Salaam) (with field travel nationwide)
- Department: Technical Services Department
- Apply by: 30 September 2026
ABOUT TECHMASTERS
Techmasters Tanzania Limited delivers innovative, world-class ICT and power-system solutions, and a leading provider of UPS, networking, POS and ATM services. Since 2013 we have grown across the region, with presence in the DRC, Malawi, Angola, Ghana, Botswana, Namibia and South Africa. We are ISO 9001 and ISO 27001 certified and an authorized partner for NCR, ABB and Hitachi Energy.
JOB PURPOSE
To perform technical support, maintenance, repair and installation services for both Point of Sale (POS) terminals and Automated Teller Machines (ATMs) including NCR ATMs (Personas to SelfServ GBNA & GBRU) for Techmaster’s Clients. The role ensures high uptime and SLA compliance across merchant POS estates and ATM channels, manages boot stock and spare parts, delivers merchant/custodian training, provides 24/7 fault response, and supports business growth by pursuing and referring sales leads.
Essential Tasks:
- POS & ATM Hardware and Software Installation, Configuration and Servicing.
- Decommissioning, Commissioning and Physical Installation of ATMs at client sites, including site preparation and handover.
- POS Terminal Deployment, Swaps and Retrieval: Assess merchant fault, schedule swap, configure replacement terminal, verify functionality and collect faulty units for repair centre.
- Maintenance of NCR ATMs ranging from Personas to SelfServ (GBNA & GBRU) including servicing, full refurbishment and scheduled preventative maintenance (PM).
- POS Terminal Repair Services: Troubleshooting and repair of frozen screens, thermal printers, card reader slots, broken screens, magnetic stripe readers, print heads, paper path, USB ports and touchscreens.
- POS Terminal Cleaning and Preventative Maintenance: Casing, card reader slot, chip reader, print head, paper path and magnetic stripe.
- Attending to all ATM and POS fault calls and IT support requests 24/7 in line with SLA
- Managing parts and components boot stock, tracking usage, and ensuring zero stock-out of A-Class critical spares (ATM & POS).
- Basic electrical repairing and installations, and experience in spare parts soldering (Electronic Systems, PCB).
- Operating and updating the TM Support System helpdesk - logging incidents, tracking, and generating daily, weekly and monthly reports for transparency.
- Pursuing and referring sales leads for POS, ATM, Networks and Security Services on behalf of Techmasters.
- Preparing operational and technical reports, manuals and asset movement documentation for NCR ATMs and POS terminals.
- Responsible for health, safety and environmental compliance during installations and field operations.
Competencies:
- Must possess strong people skills and a personal style that will establish credibility with internal and external customers alike (merchants, bank custodians, and internal teams).
- Possess strong verbal and written communication skills - able to explain technical issues clearly to non-technical merchants and produce accurate technical reports.
- Able to think outside the box and generate new ideas for improving uptime, reducing MTTR, and enhancing customer experience.
- Be responsible, self-disciplined, reliable, systematic, and have a high degree of personal integrity and honesty with company assets and client equipment.
- Follow procedures and have a structured approach to problem-solving with strong diagnostic skills on both POS and NCR ATM platforms.
- Be organised, motivated and able to manage own time effectively, prioritise 24/7 fault calls, and respond positively to different situations and pressure.
- Technical competence in NCR ATM servicing (Personas, SelfServ) and POS terminal repair, including basic electronics and PCB soldering.
- Customer-centric mindset with commitment to SLA adherence, first-time fix rate (FTFR), and merchant/ATM uptime targets.
- Willingness to travel extensively, work after-hours, and work collaboratively across POS, ATM and Networks & Security units.
- Valid driver's license
EXPERIENCE REQUIRED
- Proven hands-on experience in POS terminal and/or ATM installation, repair and field support.
- Experience with NCR ATMs (Personas, SelfServ) is a strong advantage.
- No specific education level required. Practical experience in the field is what matters most.
WHAT WE OFFER
- Competitive salary based on experience.
- Hands-on training on NCR ATM and POS platforms.
- Field travel, transport and after-hours allowances.
- Work with leading banks and merchants across Tanzania.
- Career growth in a regional company operating in eight countries.
HOW TO APPLY
Email your CV and all supporting documents to info@techmasters.co.tz
Subject line: Field Service Engineer - POS & ATM Support
Deadline: 30 September 2026